@article{Gutzeit2020-02-13radio-49039,
  year={2020},
  doi={10.1186/s40644-020-0292-7},
  title={"I was seen by a radiologist, but unfortunately I can’t remember the name and I still have questions. What should I do?" : Radiologists should give thoughts to improve service professionalism and patient esteem},
  number={1},
  volume={20},
  issn={1740-5025},
  journal={Cancer Imaging},
  author={Gutzeit, Andreas and Fischmann, Arne and Forstner, Rosemarie and Goette, Romana and Herzog, Bernhard and Kurtz, Claudia and Hebler, Chantal and Ladinger, Andrea and Froehlich, Johannes M. and Gaissmaier, Wolfgang},
  note={Article Number: 18}
}

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    <dc:contributor>Goette, Romana</dc:contributor>
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    <dc:creator>Hebler, Chantal</dc:creator>
    <dcterms:abstract xml:lang="eng">Background&lt;br /&gt;The aim of the study is to investigate how well patients remember the radiologist’s name after a radiological examination, and whether giving the patient a business card improves the patient’s perception of the radiologist’s professionalism and esteem.&lt;br /&gt;&lt;br /&gt;Methods&lt;br /&gt;In this prospective and randomized two-centre study, a total of 141 patients with BI-RADS 1 and 2 scores were included. After screening examination comprising mammography and ultrasound by a radiologist, 71 patients received a business card (group 1), while 70 received no business card (group 2). Following the examination, patients were questioned about their experiences.&lt;br /&gt;&lt;br /&gt;Results&lt;br /&gt;The patients in group 1 could remember the name of the radiologist in 85% of cases. The patients in group 2, in contrast, could only remember the name in 7% of cases (p &lt; 0.001). 90% of the patients in group 1 believed it was very important that they are able to contact the radiologist at a later time, whereas only 76% of patients in group 2 felt that this was a very important service (p &lt; 0.025). A total of 87% of the patients in group 1 indicated that they would contact the radiologist if they had any questions whereas 73% of the patients in group 2 would like to contact the radiologist but were not able to do so, because they could not remember the name (p &lt; 0.001).&lt;br /&gt;All questions were analysed with a Cochran-Mantel-Haenszel (CMH) test that took study centre as stratification into account. In some cases, two categories were collapsed to avoid zero cell counts.&lt;br /&gt;&lt;br /&gt;Conclusions&lt;br /&gt;Using business cards significantly increased the recall of the radiologist’s name and could be an important tool in improving the relationships between patients and radiologists and enhancing service professionalism.&lt;br /&gt;&lt;br /&gt;Trial registration&lt;br /&gt;We have a general approval from our ethics committee. The patients have given their consent to this study.</dcterms:abstract>
    <dc:contributor>Gutzeit, Andreas</dc:contributor>
    <dc:contributor>Kurtz, Claudia</dc:contributor>
    <dc:date rdf:datatype="http://www.w3.org/2001/XMLSchema#dateTime">2020-03-13T12:56:24Z</dc:date>
    <bibo:uri rdf:resource="https://kops.uni-konstanz.de/handle/123456789/49039"/>
    <dc:creator>Gaissmaier, Wolfgang</dc:creator>
    <dcterms:title>"I was seen by a radiologist, but unfortunately I can’t remember the name and I still have questions. What should I do?" : Radiologists should give thoughts to improve service professionalism and patient esteem</dcterms:title>
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    <dc:creator>Gutzeit, Andreas</dc:creator>
    <dcterms:rights rdf:resource="http://creativecommons.org/licenses/by/4.0/"/>
    <dc:contributor>Ladinger, Andrea</dc:contributor>
    <dc:rights>Attribution 4.0 International</dc:rights>
    <dc:contributor>Gaissmaier, Wolfgang</dc:contributor>
    <dc:language>eng</dc:language>
    <dc:contributor>Froehlich, Johannes M.</dc:contributor>
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    <dc:contributor>Hebler, Chantal</dc:contributor>
    <dc:creator>Ladinger, Andrea</dc:creator>
    <dc:creator>Fischmann, Arne</dc:creator>
    <dc:contributor>Herzog, Bernhard</dc:contributor>
    <dc:contributor>Forstner, Rosemarie</dc:contributor>
    <dcterms:issued>2020-02-13</dcterms:issued>
    <dc:contributor>Fischmann, Arne</dc:contributor>
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    <dc:creator>Forstner, Rosemarie</dc:creator>
    <dc:creator>Herzog, Bernhard</dc:creator>
    <dc:creator>Froehlich, Johannes M.</dc:creator>
    <dc:creator>Kurtz, Claudia</dc:creator>
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