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Citizen-oriented digital transformation in the public sector

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MERGEL, Ines, Rainer KATTEL, Veiko LEMBER, Keegan MCBRIDE, 2018. Citizen-oriented digital transformation in the public sector. 19th Annual International Conference on Digital Government Research. Delft, The Netherlands, May 30, 2018 - Jun 1, 2018. In: Proceedings of the 19th Annual International Conference on Digital Government Research : Governance in the Data Age : dg.o 2018. New York, New York, USA:ACM Press, 122. ISBN 978-1-4503-6526-0. Available under: doi: 10.1145/3209281.3209294

@inproceedings{Mergel2018Citiz-42975, title={Citizen-oriented digital transformation in the public sector}, year={2018}, doi={10.1145/3209281.3209294}, isbn={978-1-4503-6526-0}, address={New York, New York, USA}, publisher={ACM Press}, booktitle={Proceedings of the 19th Annual International Conference on Digital Government Research : Governance in the Data Age : dg.o 2018}, author={Mergel, Ines and Kattel, Rainer and Lember, Veiko and McBride, Keegan}, note={Article Number: 122} }

<rdf:RDF xmlns:dcterms="" xmlns:dc="" xmlns:rdf="" xmlns:bibo="" xmlns:dspace="" xmlns:foaf="" xmlns:void="" xmlns:xsd="" > <rdf:Description rdf:about=""> <void:sparqlEndpoint rdf:resource="http://localhost/fuseki/dspace/sparql"/> <foaf:homepage rdf:resource="http://localhost:8080/jspui"/> <dc:creator>Kattel, Rainer</dc:creator> <dc:contributor>Lember, Veiko</dc:contributor> <dcterms:title>Citizen-oriented digital transformation in the public sector</dcterms:title> <dcterms:isPartOf rdf:resource=""/> <dspace:hasBitstream rdf:resource=""/> <dc:contributor>McBride, Keegan</dc:contributor> <bibo:uri rdf:resource=""/> <dc:contributor>Kattel, Rainer</dc:contributor> <dc:date rdf:datatype="">2018-08-06T11:06:05Z</dc:date> <dc:creator>Lember, Veiko</dc:creator> <dcterms:abstract xml:lang="eng">Digital transformation has emerged as a term that describes the departure from digitization efforts to a full stack revision of the policies, processes and services in order to create simpler user experiences for citizens and frontline workers. While previous waves of digitization focused on the transition from analog to (parallel) digital services to increase efficiency and effectiveness of government services, digital transformation aims to redesign and reengineer government services from the ground up to fulfill changing user needs. At the center of these efforts are users — both internal and external users — of digital services who are included in the digital transformation efforts. This panel therefore brings together four aspects of digital transformation: a) dynamic capabilities as a precondition for digital transformation; b) co-design of digital services with users; c) digital co-production and co-creation to increase legitimacy of digital services; and d) co-creation with open data to improve digital service delivery.</dcterms:abstract> <dcterms:hasPart rdf:resource=""/> <dcterms:rights rdf:resource=""/> <dcterms:available rdf:datatype="">2018-08-06T11:06:05Z</dcterms:available> <dc:creator>McBride, Keegan</dc:creator> <dcterms:issued>2018</dcterms:issued> <dspace:isPartOfCollection rdf:resource=""/> <dc:contributor>Mergel, Ines</dc:contributor> <dc:rights>terms-of-use</dc:rights> <dc:creator>Mergel, Ines</dc:creator> <dc:language>eng</dc:language> </rdf:Description> </rdf:RDF>

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