Citizen-oriented digital transformation in the public sector

Mergel, Ines; Kattel, Rainer; Lember, Veiko; McBride, Keegan

Citizen-oriented digital transformation in the public sector

Dateien

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Datum

2018

Autor:innen

Mergel, Ines

Kattel, Rainer

Lember, Veiko

McBride, Keegan

Angaben zur Forschungsförderung

European Union (EU): 770356

Projekt

Co-VAL: Understanding value co-creation in public services fortransforming European public administrations

Open Access-Veröffentlichung

Open Access Green

Sammlungen

Politik- und Verwaltungswissenschaft

Publikationstyp

Beitrag zu einem Konferenzband

Publikationsstatus

Published

Erschienen in

Proceedings of the 19th Annual International Conference on Digital Government Research : Governance in the Data Age : dg.o 2018. New York, New York, USA: ACM Press, 2018, 122. ISBN 978-1-4503-6526-0. Available under: doi: 10.1145/3209281.3209294

Zusammenfassung

Digital transformation has emerged as a term that describes the departure from digitization efforts to a full stack revision of the policies, processes and services in order to create simpler user experiences for citizens and frontline workers. While previous waves of digitization focused on the transition from analog to (parallel) digital services to increase efficiency and effectiveness of government services, digital transformation aims to redesign and reengineer government services from the ground up to fulfill changing user needs. At the center of these efforts are users — both internal and external users — of digital services who are included in the digital transformation efforts. This panel therefore brings together four aspects of digital transformation: a) dynamic capabilities as a precondition for digital transformation; b) co-design of digital services with users; c) digital co-production and co-creation to increase legitimacy of digital services; and d) co-creation with open data to improve digital service delivery.

Fachgebiet (DDC)

320 Politik

Schlagwörter

Digital Transformation, Co-Creation, Public Services

Konferenz

19th Annual International Conference on Digital Government Research, 30. Mai 2018 - 1. Juni 2018, Delft, The Netherlands

Zitieren

ISO 690

MERGEL, Ines, Rainer KATTEL, Veiko LEMBER, Keegan MCBRIDE, 2018. Citizen-oriented digital transformation in the public sector. 19th Annual International Conference on Digital Government Research. Delft, The Netherlands, 30. Mai 2018 - 1. Juni 2018. In: Proceedings of the 19th Annual International Conference on Digital Government Research : Governance in the Data Age : dg.o 2018. New York, New York, USA: ACM Press, 2018, 122. ISBN 978-1-4503-6526-0. Available under: doi: 10.1145/3209281.3209294

BibTex

@inproceedings{Mergel2018Citiz-42975,
  year={2018},
  doi={10.1145/3209281.3209294},
  title={Citizen-oriented digital transformation in the public sector},
  isbn={978-1-4503-6526-0},
  publisher={ACM Press},
  address={New York, New York, USA},
  booktitle={Proceedings of the 19th Annual International Conference on Digital Government Research : Governance in the Data Age : dg.o 2018},
  author={Mergel, Ines and Kattel, Rainer and Lember, Veiko and McBride, Keegan},
  note={Article Number: 122}
}

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Universitätsbibliographie

Ja