Digital Service Teams : Challenges and Recommendations for Government

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MERGEL, Ines, 2017. Digital Service Teams : Challenges and Recommendations for Government

@techreport{Mergel2017Digit-39164, series={Reports from IBM Center for The Business of Government : Using Technology Series}, title={Digital Service Teams : Challenges and Recommendations for Government}, year={2017}, number={2017}, author={Mergel, Ines} }

2017-06-07T14:18:23Z Mergel, Ines Mergel, Ines The British government successfully pioneered the use of a national, semi-independent “surge team” to tackle large-scale technology-driven challenges facing it. The U.S. federal government adapted this approach to improve the success of its own operations in 2014, titling its top-level team as the “U.S. Digital Service.” It then created a small internal software development and service organization, dubbed “18F,” to support both USDS and individual agencies. And individual agencies are creating their own internal digital service teams, as well.<br /><br />Dr. Mergel interviews leaders and users of digital service teams in the US and internationally to learn how they operate, and the challenges they faced in creating a private sector-like “start up” culture within government to foster innovation and top-level tech talent. Her report identifies six challenges, and offers recommendations on actions that both digital service leaders and policy makers can take to ensure the sustainability and scaling of this novel approach in government. Digital Service Teams : Challenges and Recommendations for Government 2017 2017-06-07T14:18:23Z eng

Dateiabrufe seit 07.06.2017 (Informationen über die Zugriffsstatistik)

Mergel_0-409608.pdf 168

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