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Social Network Analysis in the Enterprise : Challenges and Opportunities

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2014

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Burger, Valentin
Hock, David
Scholtes, Ingo
Hoßfeld, Tobias
Seufert, Michael

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https://doi.org/10.1007/978-3-319-09378-9_7
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Published

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ZWEIG, Katharina, ed., Wolfgang NEUSER, ed., Volkmar PIPEK, ed. and others. Socioinformatics : The Social Impact of Interactions between Humans and IT. Cham: Springer, 2014, pp. 95-120. ISBN 978-3-319-09377-2. Available under: doi: 10.1007/978-3-319-09378-9_7

Zusammenfassung

Enterprise social software tools are increasingly being used to support the communication and collaboration between employees, as well as to facilitate the collaborative organisation of information and knowledge within companies. Not only do these tools help to develop and maintain an efficient social organisation, they also produce massive amounts of fine-grained data on collaborations, communication and other forms of social relationships within an enterprise. In this chapter, we argue that the availability of these data provides unique opportunities to monitor and analyse social structures and their impact on the success and performance of individuals, teams, communities and organisations. We further review methods from the planning, design and optimisation of telecommunication networks and discuss challenges arising when wanting to apply them to optimise the structure of enterprise social networks.

Zusammenfassung in einer weiteren Sprache

Fachgebiet (DDC)
320 Politik

Schlagwörter

Cluster Coefficient, Telecommunication Network, Collaboration Network, Closeness Centrality, Social Network Structure

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ISO 690BURGER, Valentin, David HOCK, Ingo SCHOLTES, Tobias HOSSFELD, David GARCIA, Michael SEUFERT, 2014. Social Network Analysis in the Enterprise : Challenges and Opportunities. In: ZWEIG, Katharina, ed., Wolfgang NEUSER, ed., Volkmar PIPEK, ed. and others. Socioinformatics : The Social Impact of Interactions between Humans and IT. Cham: Springer, 2014, pp. 95-120. ISBN 978-3-319-09377-2. Available under: doi: 10.1007/978-3-319-09378-9_7
BibTex
@incollection{Burger2014Socia-66230,
  year={2014},
  doi={10.1007/978-3-319-09378-9_7},
  title={Social Network Analysis in the Enterprise : Challenges and Opportunities},
  isbn={978-3-319-09377-2},
  publisher={Springer},
  address={Cham},
  booktitle={Socioinformatics : The Social Impact of Interactions between Humans and IT},
  pages={95--120},
  editor={Zweig, Katharina and Neuser, Wolfgang and Pipek, Volkmar},
  author={Burger, Valentin and Hock, David and Scholtes, Ingo and Hoßfeld, Tobias and Garcia, David and Seufert, Michael}
}
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