@techreport{Mergel2022Human-59057,
  year={2022},
  series={IBM Center for The Business of Government : Report},
  title={Human Centricity in Digital Delivery : Enhancing Agile Governance},
  url={https://www.businessofgovernment.org/report/human-centricity-digital-delivery-enhancing-agile-governance},
  author={Mergel, Ines}
}

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