## Emotional reactions to robot colleagues in a role-playing experiment

2021
Savela, Nina
Oksanen, Atte
Pellert, Max
Journal article
Published
##### Published in
International Journal of Information Management ; 60 (2021). - 102361. - Elsevier. - ISSN 0268-4012. - eISSN 1873-4707
##### Abstract
We investigated how people react emotionally to working with robots in three scenario-based role-playing survey experiments collected in 2019 and 2020 from the United States (Study 1: N = 1003; Study 2: N = 969, Study 3: N = 1059). Participants were randomly assigned to groups and asked to write a short post about a scenario in which we manipulated the number of robot teammates or the size of the social group (work team vs. organization). Emotional content of the corpora was measured using six sentiment analysis tools, and socio-demographic and other factors were assessed through survey questions and LIWC lexicons and further analyzed in Study 4. The results showed that people are less enthusiastic about working with robots than with humans. Our findings suggest these more negative reactions stem from feelings of oddity in an unusual situation and the lack of social interaction.
320 Politics
##### Keywords
Robot, Work, Sentiment Role-play, Experiment
##### Cite This
ISO 690SAVELA, Nina, Atte OKSANEN, Max PELLERT, David GARCIA, 2021. Emotional reactions to robot colleagues in a role-playing experiment. In: International Journal of Information Management. Elsevier. 60, 102361. ISSN 0268-4012. eISSN 1873-4707. Available under: doi: 10.1016/j.ijinfomgt.2021.102361
BibTex
@article{Savela2021Emoti-59775,
year={2021},
doi={10.1016/j.ijinfomgt.2021.102361},
title={Emotional reactions to robot colleagues in a role-playing experiment},
volume={60},
issn={0268-4012},
journal={International Journal of Information Management},
author={Savela, Nina and Oksanen, Atte and Pellert, Max and Garcia, David},
note={Article Number: 102361}
}

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