Type of Publication: | Journal article |
Publication status: | Published |
URI (citable link): | http://nbn-resolving.de/urn:nbn:de:bsz:352-2-k52wt2a47lyy8 |
Author: | Rölle, Daniel |
Year of publication: | 2017 |
Published in: | Journal of Social and Administrative Sciences ; 4 (2017), 1. - pp. 1-13. - KSP Journals. - eISSN 2149-0406 |
URL of original publication: | http://kspjournals.org/index.php/JSAS/article/view/1219, Last access on Sep 15, 2020 |
DOI (citable link): | https://dx.doi.org/10.1453/jsas.v4i1.1219 |
Summary: |
There is no other institution that people regularly have so much direct contact with as public administration, although people have different experiences with public administration. Some citizens feel comfortable when making contact with bureaucracy; some have rather negative feelings. Besides the factors ‘trust’ and ‘satisfaction’ with public administration, there might be one other relevant factor: ‘responsiveness’. Based on representative population surveys, this paper can show that the perception of administration as responsive is directly related to the user’s satisfaction with it, and that the main factor explaining perceived satisfaction with public administration is the reputation of the local public administration.
|
Subject (DDC): | 320 Politics |
Keywords: | Public administration, Satisfaction, Responsiveness, Reputation |
Link to License: | Attribution-NonCommercial 4.0 International |
Bibliography of Konstanz: | Yes |
Refereed: | Unknown |
RÖLLE, Daniel, 2017. What Makes Citizens Satisfied? : The Influence of Perceived Responsiveness of Local Administration on Satisfaction with Public Administration. In: Journal of Social and Administrative Sciences. KSP Journals. 4(1), pp. 1-13. eISSN 2149-0406. Available under: doi: 10.1453/jsas.v4i1.1219
@article{Rolle2017Makes-50823, title={What Makes Citizens Satisfied? : The Influence of Perceived Responsiveness of Local Administration on Satisfaction with Public Administration}, url={http://kspjournals.org/index.php/JSAS/article/view/1219}, year={2017}, doi={10.1453/jsas.v4i1.1219}, number={1}, volume={4}, journal={Journal of Social and Administrative Sciences}, pages={1--13}, author={Rölle, Daniel} }
<rdf:RDF xmlns:dcterms="http://purl.org/dc/terms/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:bibo="http://purl.org/ontology/bibo/" xmlns:dspace="http://digital-repositories.org/ontologies/dspace/0.1.0#" xmlns:foaf="http://xmlns.com/foaf/0.1/" xmlns:void="http://rdfs.org/ns/void#" xmlns:xsd="http://www.w3.org/2001/XMLSchema#" > <rdf:Description rdf:about="https://kops.uni-konstanz.de/rdf/resource/123456789/50823"> <dc:creator>Rölle, Daniel</dc:creator> <dspace:hasBitstream rdf:resource="https://kops.uni-konstanz.de/bitstream/123456789/50823/1/Roelle_2-k52wt2a47lyy8.pdf"/> <dcterms:isPartOf rdf:resource="https://kops.uni-konstanz.de/rdf/resource/123456789/42"/> <dcterms:issued>2017</dcterms:issued> <dc:language>eng</dc:language> <bibo:uri rdf:resource="https://kops.uni-konstanz.de/handle/123456789/50823"/> <dcterms:title>What Makes Citizens Satisfied? : The Influence of Perceived Responsiveness of Local Administration on Satisfaction with Public Administration</dcterms:title> <dcterms:rights rdf:resource="http://creativecommons.org/licenses/by-nc/4.0/"/> <dc:date rdf:datatype="http://www.w3.org/2001/XMLSchema#dateTime">2020-09-15T08:21:23Z</dc:date> <dcterms:hasPart rdf:resource="https://kops.uni-konstanz.de/bitstream/123456789/50823/1/Roelle_2-k52wt2a47lyy8.pdf"/> <dspace:isPartOfCollection rdf:resource="https://kops.uni-konstanz.de/rdf/resource/123456789/42"/> <foaf:homepage rdf:resource="http://localhost:8080/jspui"/> <dc:contributor>Rölle, Daniel</dc:contributor> <dc:rights>Attribution-NonCommercial 4.0 International</dc:rights> <dcterms:available rdf:datatype="http://www.w3.org/2001/XMLSchema#dateTime">2020-09-15T08:21:23Z</dcterms:available> <dcterms:abstract xml:lang="eng">There is no other institution that people regularly have so much direct contact with as public administration, although people have different experiences with public administration. Some citizens feel comfortable when making contact with bureaucracy; some have rather negative feelings. Besides the factors ‘trust’ and ‘satisfaction’ with public administration, there might be one other relevant factor: ‘responsiveness’. Based on representative population surveys, this paper can show that the perception of administration as responsive is directly related to the user’s satisfaction with it, and that the main factor explaining perceived satisfaction with public administration is the reputation of the local public administration.</dcterms:abstract> <void:sparqlEndpoint rdf:resource="http://localhost/fuseki/dspace/sparql"/> </rdf:Description> </rdf:RDF>
Roelle_2-k52wt2a47lyy8.pdf | 99 |