Defining digital transformation : Results from expert interviews

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MERGEL, Ines, Noella EDELMANN, Nathalie HAUG, 2019. Defining digital transformation : Results from expert interviews. In: Government Information Quarterly. 36(4), 101385. ISSN 0740-624X. eISSN 1872-9517. Available under: doi: 10.1016/j.giq.2019.06.002

@article{Mergel2019-10Defin-46169, title={Defining digital transformation : Results from expert interviews}, year={2019}, doi={10.1016/j.giq.2019.06.002}, number={4}, volume={36}, issn={0740-624X}, journal={Government Information Quarterly}, author={Mergel, Ines and Edelmann, Noella and Haug, Nathalie}, note={Article Number: 101385} }

<rdf:RDF xmlns:dcterms="" xmlns:dc="" xmlns:rdf="" xmlns:bibo="" xmlns:dspace="" xmlns:foaf="" xmlns:void="" xmlns:xsd="" > <rdf:Description rdf:about=""> <dc:contributor>Mergel, Ines</dc:contributor> <dcterms:available rdf:datatype="">2019-06-28T12:56:06Z</dcterms:available> <dspace:isPartOfCollection rdf:resource=""/> <foaf:homepage rdf:resource="http://localhost:8080/jspui"/> <void:sparqlEndpoint rdf:resource="http://localhost/fuseki/dspace/sparql"/> <dcterms:isPartOf rdf:resource=""/> <dc:date rdf:datatype="">2019-06-28T12:56:06Z</dc:date> <dc:creator>Mergel, Ines</dc:creator> <dspace:hasBitstream rdf:resource=""/> <dc:rights>Attribution-NonCommercial-NoDerivatives 4.0 International</dc:rights> <dc:contributor>Haug, Nathalie</dc:contributor> <dc:creator>Haug, Nathalie</dc:creator> <dc:contributor>Edelmann, Noella</dc:contributor> <dcterms:rights rdf:resource=""/> <dcterms:title>Defining digital transformation : Results from expert interviews</dcterms:title> <bibo:uri rdf:resource=""/> <dcterms:hasPart rdf:resource=""/> <dcterms:abstract xml:lang="eng">Digital transformation approaches outside the public sector are changing citizens' expectations of governments' ability to deliver high-value, real-time digital services. In response to the changing expectations and triggered by supranational agreements, governments are changing their mode of operation to improve public service delivery, be more efficient and effective in their designs, and achieve objectives such as increased transparency, interoperability, or citizen satisfaction. However, beyond the availability of consultancy reports, there is little systematic insight into the way that public administrators themselves are currently defining digital transformation in their own day-to-day practices, how they are approaching digital transformation projects, and what their expected outcomes are. We provide an empirically-based definition of digital transformation derived from expert interviews and develop a conceptual framework with reasons for, processes to, and expected outcomes of digital transformation in the public sector.</dcterms:abstract> <dc:creator>Edelmann, Noella</dc:creator> <dc:language>eng</dc:language> <dcterms:issued>2019-10</dcterms:issued> </rdf:Description> </rdf:RDF>

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