Measuring the Impact of Social Media use in the Public Sector

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MERGEL, Ines, 2012. Measuring the Impact of Social Media use in the Public Sector. In: DOWNEY, Ed, ed. and others. Public Service, Governance and Web 2.0 Technologies : Future Trends in Social Media. Hershey, PA:Information Science Reference, pp. 48-64. ISBN 978-1-4666-0071-3

@incollection{Mergel2012Measu-36357, title={Measuring the Impact of Social Media use in the Public Sector}, year={2012}, doi={10.4018/978-1-4666-0071-3.ch004}, isbn={978-1-4666-0071-3}, address={Hershey, PA}, publisher={Information Science Reference}, booktitle={Public Service, Governance and Web 2.0 Technologies : Future Trends in Social Media}, pages={48--64}, editor={Downey, Ed}, author={Mergel, Ines} }

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