@incollection{Holzinger2008Confl-2867, title={Conflict Resolution}, year={2008}, number={3}, address={Malden, Mass. [u.a.]}, publisher={Blackwell}, series={The international encyclopedia of communication}, booktitle={Communication professions and academic research - digital divide}, pages={917--922}, editor={Donsbach, Wolfgang}, author={Holzinger, Katharina} }

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