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Proactive Customer Service Performance : Relationships With Individual, Task, and Leadership Variables

Proactive Customer Service Performance : Relationships With Individual, Task, and Leadership Variables

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RANK, Johannes, Jeanne M. CARSTEN, Jens M. UNGER, Paul E. SPECTOR, 2007. Proactive Customer Service Performance : Relationships With Individual, Task, and Leadership Variables. In: Human Performance. 20(4), pp. 363-390. Available under: doi: 10.1080/08959280701522056

@article{Rank2007Proac-11112, title={Proactive Customer Service Performance : Relationships With Individual, Task, and Leadership Variables}, year={2007}, doi={10.1080/08959280701522056}, number={4}, volume={20}, journal={Human Performance}, pages={363--390}, author={Rank, Johannes and Carsten, Jeanne M. and Unger, Jens M. and Spector, Paul E.} }

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