Publikation: Written for Lawyers or Users? : Mapping the Complexity of Community Guidelines
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2025
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Quint, Friederike
Theocharis, Yannis
Roberts, Margaret E.
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AN, Jisun, Hrsg., Yu-Ru LIN, Hrsg., Yelena MEJOVA, Hrsg. und andere. Proceedings of the Nineteenth International AAAI Conference on Web and Social Media. Washington, DC, USA: Association for the Advancement of Artificial Intelligence (AAAI), 2025, S. 1295-1314. ISSN 2162-3449. eISSN 2334-0770. ISBN 978-1-57735-900-5. Verfügbar unter: doi: 10.1609/icwsm.v19i1.35873
Zusammenfassung
Recent regulatory efforts such as the EU's Digital Services Act aim to increase transparency in mostly opaque content moderation practices of social media platforms. They encourage platforms to post information about what content is prohibited on the platform. But what kinds of platforms follow these best practices, and how readable is the information posted for average users? This paper introduces the Content Moderation Policies and Reports Dataset (COMPARE), a new data collection comprising content moderation policies of 132 of the most popular social media platforms for comparative analysis. We then use COMPARE to measure the complexity of 89 community guidelines, focusing on length, readability, and semantic complexity. We find that while the largest platforms are most likely to make guidelines available, they also tend to have the longest and semantically most complex guidelines. In addition, community guidelines seem to grow in length with new regulation. Our results suggest that it is crucial to look beyond the mere provision of community guidelines and to study how complex guidelines are for users.
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The Nineteenth International AAAI Conference on Web and Social Media (ICWSM 2025), 23. Juni 2025 - 26. Juni 2025, Copenhagen, Denmark
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NAHRGANG, Mia, Nils B. WEIDMANN, Friederike QUINT, Sebastian NAGEL, Yannis THEOCHARIS, Margaret E. ROBERTS, 2025. Written for Lawyers or Users? : Mapping the Complexity of Community Guidelines. The Nineteenth International AAAI Conference on Web and Social Media (ICWSM 2025). Copenhagen, Denmark, 23. Juni 2025 - 26. Juni 2025. In: AN, Jisun, Hrsg., Yu-Ru LIN, Hrsg., Yelena MEJOVA, Hrsg. und andere. Proceedings of the Nineteenth International AAAI Conference on Web and Social Media. Washington, DC, USA: Association for the Advancement of Artificial Intelligence (AAAI), 2025, S. 1295-1314. ISSN 2162-3449. eISSN 2334-0770. ISBN 978-1-57735-900-5. Verfügbar unter: doi: 10.1609/icwsm.v19i1.35873BibTex
@inproceedings{Nahrgang2025-06-07Writt-73749,
title={Written for Lawyers or Users? : Mapping the Complexity of Community Guidelines},
year={2025},
doi={10.1609/icwsm.v19i1.35873},
isbn={978-1-57735-900-5},
issn={2162-3449},
address={Washington, DC, USA},
publisher={Association for the Advancement of Artificial Intelligence (AAAI)},
booktitle={Proceedings of the Nineteenth International AAAI Conference on Web and Social Media},
pages={1295--1314},
editor={An, Jisun and Lin, Yu-Ru and Mejova, Yelena},
author={Nahrgang, Mia and Weidmann, Nils B. and Quint, Friederike and Nagel, Sebastian and Theocharis, Yannis and Roberts, Margaret E.}
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<dcterms:abstract>Recent regulatory efforts such as the EU's Digital Services Act aim to increase transparency in mostly opaque content moderation practices of social media platforms. They encourage platforms to post information about what content is prohibited on the platform. But what kinds of platforms follow these best practices, and how readable is the information posted for average users? This paper introduces the Content Moderation Policies and Reports Dataset (COMPARE), a new data collection comprising content moderation policies of 132 of the most popular social media platforms for comparative analysis. We then use COMPARE to measure the complexity of 89 community guidelines, focusing on length, readability, and semantic complexity. We find that while the largest platforms are most likely to make guidelines available, they also tend to have the longest and semantically most complex guidelines. In addition, community guidelines seem to grow in length with new regulation. Our results suggest that it is crucial to look beyond the mere provision of community guidelines and to study how complex guidelines are for users.</dcterms:abstract>
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