How to use interaction logs effectively for usability evaluation

In this paper we argue for a combined approach of logging analysis and interview techniques to evaluate the usability of web distributed applications. Logging analysis has proven as an efficient and effective method to investigate websites usability. However it seems insufficient for more complex applications. We outline a case study of a library search system, in which users' information seeking behavior is investigated with both the analysis of log files and qualitative interviews with real users. We argue that such an approach should provide a more accurate usability assessment of the system, especially when users' performance in a long-run is investigated.

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004 Informatik

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Informationsvisualisierung, Information Visualization

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BELIV, Apr. 2008

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ISO 690

GERKEN, Jens, Peter BAK, Hans-Christian JETTER, Daniel KLINKHAMMER, Harald REITERER, 2008. How to use interaction logs effectively for usability evaluation. BELIV, Apr. 2008. In: CHI 2008 Workshop BELIV ' 08 : Beyond time and errors - novel evaLuation methods for Information Visualization, Apr 2008. 2008

BibTex

@inproceedings{Gerken2008inter-5488,
  year={2008},
  title={How to use interaction logs effectively for usability evaluation},
  booktitle={CHI 2008 Workshop BELIV ' 08 : Beyond time and errors - novel evaLuation methods for Information Visualization, Apr 2008},
  author={Gerken, Jens and Bak, Peter and Jetter, Hans-Christian and Klinkhammer, Daniel and Reiterer, Harald}
}

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Publikation: How to use interaction logs effectively for usability evaluation

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How to use interaction logs effectively for usability evaluation