What Makes Citizens Satisfied? : The Influence of Perceived Responsiveness of Local Administration on Satisfaction with Public Administration

Rölle, Daniel

What Makes Citizens Satisfied? : The Influence of Perceived Responsiveness of Local Administration on Satisfaction with Public Administration

Dateien

Roelle_2-k52wt2a47lyy8.pdfGröße: 645.21 KBDownloads: 116

Datum

2017

Open Access-Veröffentlichung

Open Access Gold

Sammlungen

Politik- und Verwaltungswissenschaft

Publikationstyp

Zeitschriftenartikel

Publikationsstatus

Published

Erschienen in

Journal of Social and Administrative Sciences. KSP Journals. 2017, 4(1), pp. 1-13. eISSN 2149-0406. Available under: doi: 10.1453/jsas.v4i1.1219

Zusammenfassung

There is no other institution that people regularly have so much direct contact with as public administration, although people have different experiences with public administration. Some citizens feel comfortable when making contact with bureaucracy; some have rather negative feelings. Besides the factors ‘trust’ and ‘satisfaction’ with public administration, there might be one other relevant factor: ‘responsiveness’. Based on representative population surveys, this paper can show that the perception of administration as responsive is directly related to the user’s satisfaction with it, and that the main factor explaining perceived satisfaction with public administration is the reputation of the local public administration.

Fachgebiet (DDC)

320 Politik

Schlagwörter

Public administration, Satisfaction, Responsiveness, Reputation

Zitieren

ISO 690

RÖLLE, Daniel, 2017. What Makes Citizens Satisfied? : The Influence of Perceived Responsiveness of Local Administration on Satisfaction with Public Administration. In: Journal of Social and Administrative Sciences. KSP Journals. 2017, 4(1), pp. 1-13. eISSN 2149-0406. Available under: doi: 10.1453/jsas.v4i1.1219

BibTex

@article{Rolle2017Makes-50823,
  year={2017},
  doi={10.1453/jsas.v4i1.1219},
  title={What Makes Citizens Satisfied? : The Influence of Perceived Responsiveness of Local Administration on Satisfaction with Public Administration},
  url={http://kspjournals.org/index.php/JSAS/article/view/1219},
  number={1},
  volume={4},
  journal={Journal of Social and Administrative Sciences},
  pages={1--13},
  author={Rölle, Daniel}
}

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URL der Originalveröffentl.

http://kspjournals.org/index.php/JSAS/article/view/1219

Prüfdatum der URL

2020-09-15

Universitätsbibliographie

Ja

Begutachtet

Unbekannt