@incollection{Thomann2019Quali-52362,
  year={2019},
  doi={10.4337/9781786437631.00035},
  title={Qualitative Comparative Analysis (QCA) as a tool for street-level bureaucracy research},
  isbn={978-1-78643-762-4},
  publisher={Edward Elgar Publishing},
  address={Cheltenham},
  booktitle={Research Handbook on Street-Level Bureaucracy : The Ground Floor of Government in Context},
  pages={370--391},
  editor={Hupe, Peter},
  author={Thomann, Eva}
}

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