Searching for the optimal level of employee turnover : A study of a large UK retail organisation

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2009
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Siebert, W. Stanley
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Academy of Management Journal. 2009, 52(2), pp. 294-313. ISSN 0001-4273. eISSN 1948-0989. Available under: doi: 10.5465/AMJ.2009.37308149
Zusammenfassung

We study the relationship between sales assistant turnover and labor productivity in 325 stores of a large U.K. clothing retailer tracked over 1995–99. We find that the turnover-productivity relationship is contingent on type of work system. For a large group of part-timers, managed under a “secondary” work system, the relationship clearly has an inverted U-shape, but for the smaller group of full-timers, managed under a “commitment” system, the relationship is the conventional negative one. Implications for the contingency view of the link between turnover and productivity are discussed.

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330 Wirtschaft
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labor turnover, personnel management, employment stabilization, industrial management, organizational effectiveness, industrial productivity, industrial efficiency
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ISO 690SIEBERT, W. Stanley, Nick ZUBANOV, 2009. Searching for the optimal level of employee turnover : A study of a large UK retail organisation. In: Academy of Management Journal. 2009, 52(2), pp. 294-313. ISSN 0001-4273. eISSN 1948-0989. Available under: doi: 10.5465/AMJ.2009.37308149
BibTex
@article{Siebert2009Searc-37162,
  year={2009},
  doi={10.5465/AMJ.2009.37308149},
  title={Searching for the optimal level of employee turnover : A study of a large UK retail organisation},
  number={2},
  volume={52},
  issn={0001-4273},
  journal={Academy of Management Journal},
  pages={294--313},
  author={Siebert, W. Stanley and Zubanov, Nick}
}
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