Publikation: Negotiating contingency : between personalisation and customisation in digital hearing systems
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This paper explores how digital hearing systems transform auditory experiences through system-sided personalisation and user-sided customisation. Drawing on Niklas Luhmann’s concept of contingency, it critiques a central paradox: while these devices aim to minimise unpredictability, their rigid settings create new uncertainties that users must actively address. Users navigate the tension between professionally standardised adaptations of digital hearing devices to meet their personal needs and the individual responsibility of customising their hearing through continuous self-monitoring and self-fitting. This challenges traditional notions of “natural” or “normal” and hearing with digital hearing systems, revealing a complex interplay between algorithmic control and user autonomy. By analysing research, ads and exemplary consumer insights in an online hearing forum the paper highlights how digital hearing systems embody a techno-mediated approach to hearing. Users are tasked with reconciling structured auditory norms with personal listening preferences, transforming hearing into a “self-technology” shaped by individual agency within a framework of contingency.
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OCHSNER, Beate, 2025. Negotiating contingency : between personalisation and customisation in digital hearing systems. In: Sound Studies. Taylor & Francis. 2025, 11(2), S. 290-313. ISSN 2055-1940. eISSN 2055-1959. Verfügbar unter: doi: 10.1080/20551940.2025.2539006BibTex
@article{Ochsner2025-07-03Negot-74287,
title={Negotiating contingency : between personalisation and customisation in digital hearing systems},
year={2025},
doi={10.1080/20551940.2025.2539006},
number={2},
volume={11},
issn={2055-1940},
journal={Sound Studies},
pages={290--313},
author={Ochsner, Beate}
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