Publikation: Administrative Crisis Management & Public Perceptions
Dateien
Datum
Autor:innen
Herausgeber:innen
ISSN der Zeitschrift
Electronic ISSN
ISBN
Bibliografische Daten
Verlag
Schriftenreihe
Auflagebezeichnung
URI (zitierfähiger Link)
Internationale Patentnummer
Link zur Lizenz
Angaben zur Forschungsförderung
Projekt
Open Access-Veröffentlichung
Core Facility der Universität Konstanz
Titel in einer weiteren Sprache
Publikationstyp
Publikationsstatus
Erschienen in
Zusammenfassung
This dissertation delineates two fundamental tensions that public administrations face in the crisis environment: the tension between bureaucratic vs adaptive crisis management practices and the tension between internal effectiveness and external legitimacy. During a crisis response, public administrations must decide whether to adhere to bureaucratic procedures or to move away from routine managerial activity and instead switch to riskier but promising courses of action, such as adaptation and flexibility. The first empirical paper of the dissertation conceptualizes and operationalizes organizational flexibility in crisis management and theorizes on explanatory factors for the variation in flexibility between agencies. However, while bureaucratic routines and procedures may impair the effectiveness of crisis management, they are also associated with critical features of legitimacy. Consequently, changes in administrative routines during the crisis response likely affect how legitimate the public perceives the crisis management process. Paper two and three examine the effects of crisis management practices on external perceptions. Paper two scrutinizes three prominent crisis management dilemmas regarding flexibility, inclusion, and resource redistribution and how citizens evaluate the different management alternatives regarding their legitimacy. In Paper three, the focus is moved to the legitimacy perceptions of volunteers, who interacted with local administrations during the crisis management process and have gained direct insight into the practices.
Zusammenfassung in einer weiteren Sprache
Fachgebiet (DDC)
Schlagwörter
Konferenz
Rezension
Zitieren
ISO 690
LENZ, Alexa, 2023. Administrative Crisis Management & Public Perceptions [Dissertation]. Konstanz: University of KonstanzBibTex
@phdthesis{Lenz2023Admin-66941, year={2023}, title={Administrative Crisis Management & Public Perceptions}, author={Lenz, Alexa}, address={Konstanz}, school={Universität Konstanz} }
RDF
<rdf:RDF xmlns:dcterms="http://purl.org/dc/terms/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:bibo="http://purl.org/ontology/bibo/" xmlns:dspace="http://digital-repositories.org/ontologies/dspace/0.1.0#" xmlns:foaf="http://xmlns.com/foaf/0.1/" xmlns:void="http://rdfs.org/ns/void#" xmlns:xsd="http://www.w3.org/2001/XMLSchema#" > <rdf:Description rdf:about="https://kops.uni-konstanz.de/server/rdf/resource/123456789/66941"> <dcterms:available rdf:datatype="http://www.w3.org/2001/XMLSchema#dateTime">2023-05-22T11:27:30Z</dcterms:available> <dc:contributor>Lenz, Alexa</dc:contributor> <dcterms:isPartOf rdf:resource="https://kops.uni-konstanz.de/server/rdf/resource/123456789/42"/> <dcterms:abstract>This dissertation delineates two fundamental tensions that public administrations face in the crisis environment: the tension between bureaucratic vs adaptive crisis management practices and the tension between internal effectiveness and external legitimacy. During a crisis response, public administrations must decide whether to adhere to bureaucratic procedures or to move away from routine managerial activity and instead switch to riskier but promising courses of action, such as adaptation and flexibility. The first empirical paper of the dissertation conceptualizes and operationalizes organizational flexibility in crisis management and theorizes on explanatory factors for the variation in flexibility between agencies. However, while bureaucratic routines and procedures may impair the effectiveness of crisis management, they are also associated with critical features of legitimacy. Consequently, changes in administrative routines during the crisis response likely affect how legitimate the public perceives the crisis management process. Paper two and three examine the effects of crisis management practices on external perceptions. Paper two scrutinizes three prominent crisis management dilemmas regarding flexibility, inclusion, and resource redistribution and how citizens evaluate the different management alternatives regarding their legitimacy. In Paper three, the focus is moved to the legitimacy perceptions of volunteers, who interacted with local administrations during the crisis management process and have gained direct insight into the practices.</dcterms:abstract> <dc:creator>Lenz, Alexa</dc:creator> <dcterms:title>Administrative Crisis Management & Public Perceptions</dcterms:title> <void:sparqlEndpoint rdf:resource="http://localhost/fuseki/dspace/sparql"/> <dc:language>eng</dc:language> <dspace:isPartOfCollection rdf:resource="https://kops.uni-konstanz.de/server/rdf/resource/123456789/42"/> <foaf:homepage rdf:resource="http://localhost:8080/"/> <dcterms:hasPart rdf:resource="https://kops.uni-konstanz.de/bitstream/123456789/66941/4/Lenz_2-19nrrsazxxllo6.pdf"/> <dspace:hasBitstream rdf:resource="https://kops.uni-konstanz.de/bitstream/123456789/66941/4/Lenz_2-19nrrsazxxllo6.pdf"/> <dc:rights>terms-of-use</dc:rights> <dc:date rdf:datatype="http://www.w3.org/2001/XMLSchema#dateTime">2023-05-22T11:27:30Z</dc:date> <dcterms:rights rdf:resource="https://rightsstatements.org/page/InC/1.0/"/> <bibo:uri rdf:resource="https://kops.uni-konstanz.de/handle/123456789/66941"/> <dcterms:issued>2023</dcterms:issued> </rdf:Description> </rdf:RDF>