@inproceedings{Boerner2000Manag-37421,
  year={2000},
  title={Managing Quality in the Opera House : Defining the Indefinable},
  isbn={87-89695-55-0},
  publisher={Aarhus School of Business},
  address={Aarhus},
  booktitle={Building People and Organizational Excellence : Proceedings of the 3rd International Conference on QMOD},
  pages={98--108},
  editor={Dahlgaard-Park, Su Mi},
  author={Boerner, Sabine}
}

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