Publikation: A behavioural model of heuristics and biases in frontline policy implementation
Dateien
Datum
Autor:innen
Herausgeber:innen
ISSN der Zeitschrift
Electronic ISSN
ISBN
Bibliografische Daten
Verlag
Schriftenreihe
Auflagebezeichnung
DOI (zitierfähiger Link)
Internationale Patentnummer
Angaben zur Forschungsförderung
Projekt
Open Access-Veröffentlichung
Core Facility der Universität Konstanz
Titel in einer weiteren Sprache
Publikationstyp
Publikationsstatus
Erschienen in
Zusammenfassung
This article theorises how behavioural public administration can help improve our understanding of frontline policy implementation. The human factors that characterise policy implementation remain undertheorised: individual variation in policy implementation is dismissed as mere “noise” that hinders predictability in policy implementation. This article aims to fill this gap. We provide a model for street level decision-making which outlines the role of heuristics and biases in frontline workers’ allocation of resources and sanctions. Based on an analysis of the behavioural and street-level bureaucracy literature, we present 11 testable propositions that point to predictable patterns in the ways that bounded rationality influences policy implementation and outcomes. Heuristics can help hard-pressed frontline public service workers to make decisions but may also produce social inequity or inefficient or ineffective service. Therefore, we need to improve understanding of biases that are common among frontline workers in order to inform the development of appropriate mitigation strategies, such as de-biasing or even ‘re-biasing’ (nudging).
Zusammenfassung in einer weiteren Sprache
Fachgebiet (DDC)
Schlagwörter
Konferenz
Rezension
Zitieren
ISO 690
MOSELEY, Alice, Eva THOMANN, 2021. A behavioural model of heuristics and biases in frontline policy implementation. In: Policy & Politics. Policy Press. 2021, 49(1), pp. 49-67. ISSN 0305-5736. eISSN 1470-8442. Available under: doi: 10.1332/030557320X15967973532891BibTex
@article{Moseley2021behav-52234, year={2021}, doi={10.1332/030557320X15967973532891}, title={A behavioural model of heuristics and biases in frontline policy implementation}, number={1}, volume={49}, issn={0305-5736}, journal={Policy & Politics}, pages={49--67}, author={Moseley, Alice and Thomann, Eva} }
RDF
<rdf:RDF xmlns:dcterms="http://purl.org/dc/terms/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:bibo="http://purl.org/ontology/bibo/" xmlns:dspace="http://digital-repositories.org/ontologies/dspace/0.1.0#" xmlns:foaf="http://xmlns.com/foaf/0.1/" xmlns:void="http://rdfs.org/ns/void#" xmlns:xsd="http://www.w3.org/2001/XMLSchema#" > <rdf:Description rdf:about="https://kops.uni-konstanz.de/server/rdf/resource/123456789/52234"> <dc:language>eng</dc:language> <dcterms:abstract xml:lang="eng">This article theorises how behavioural public administration can help improve our understanding of frontline policy implementation. The human factors that characterise policy implementation remain undertheorised: individual variation in policy implementation is dismissed as mere “noise” that hinders predictability in policy implementation. This article aims to fill this gap. We provide a model for street level decision-making which outlines the role of heuristics and biases in frontline workers’ allocation of resources and sanctions. Based on an analysis of the behavioural and street-level bureaucracy literature, we present 11 testable propositions that point to predictable patterns in the ways that bounded rationality influences policy implementation and outcomes. Heuristics can help hard-pressed frontline public service workers to make decisions but may also produce social inequity or inefficient or ineffective service. Therefore, we need to improve understanding of biases that are common among frontline workers in order to inform the development of appropriate mitigation strategies, such as de-biasing or even ‘re-biasing’ (nudging).</dcterms:abstract> <dcterms:isPartOf rdf:resource="https://kops.uni-konstanz.de/server/rdf/resource/123456789/42"/> <foaf:homepage rdf:resource="http://localhost:8080/"/> <dcterms:available rdf:datatype="http://www.w3.org/2001/XMLSchema#dateTime">2020-12-22T13:46:22Z</dcterms:available> <dc:date rdf:datatype="http://www.w3.org/2001/XMLSchema#dateTime">2020-12-22T13:46:22Z</dc:date> <dc:contributor>Thomann, Eva</dc:contributor> <dc:creator>Moseley, Alice</dc:creator> <dc:contributor>Moseley, Alice</dc:contributor> <dc:rights>terms-of-use</dc:rights> <void:sparqlEndpoint rdf:resource="http://localhost/fuseki/dspace/sparql"/> <dspace:isPartOfCollection rdf:resource="https://kops.uni-konstanz.de/server/rdf/resource/123456789/42"/> <dcterms:issued>2021</dcterms:issued> <dc:creator>Thomann, Eva</dc:creator> <dcterms:title>A behavioural model of heuristics and biases in frontline policy implementation</dcterms:title> <dcterms:rights rdf:resource="https://rightsstatements.org/page/InC/1.0/"/> <bibo:uri rdf:resource="https://kops.uni-konstanz.de/handle/123456789/52234"/> </rdf:Description> </rdf:RDF>