@incollection{Mergel2010Socia-36500,
  year={2010},
  title={The Use of Social Media to Dissolve Knowledge Silos in Government},
  isbn={978-1-58901-711-5},
  publisher={Georgetown University Press},
  address={Washington, D.C},
  booktitle={The future of public administration around the world : the Minnowbrook perspective},
  pages={177--187},
  editor={O'Leary, Rosemary},
  author={Mergel, Ines}
}

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