Publikation: The behaviour assessment model for the analysis and evaluation of pervasive services
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2013
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ROCHA, Álvaro, ed., Ana Maria CORREIA, ed., Tom WILSON, ed., Karl A. STROETMANN, ed.. Advances in Information Systems and Technologies. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013, pp. 1129-1140. Advances in Intelligent Systems and Computing. 206. ISBN 978-3-642-36980-3. Available under: doi: 10.1007/978-3-642-36981-0_107
Zusammenfassung
Several mobile acceptance models exist today that focus on user interface handling and usage frequency evaluation. Since mobile applications reach much deeper into everyday life, it is however important to better consider user behaviour for the service evaluation. In this paper we introduce the Behaviour Assessment Model (BAM), which is designed to gaining insights about how well services enable, enhance and replace human activities. More specifically, the basic columns of the evaluation framework concentrate on (1) service actuation in relation to the current user context, (2) the balance between service usage effort and benefit, and (3) the degree to which community knowledge can be exploited. The evaluation is guided by a process model that specifies individual steps of data capturing, aggregation, and final assessment. The BAM helps to gain stronger insights regarding characteristic usage hotspots, frequent usage patterns, and leveraging of networking effects showing more realistically the strengths and weaknesses of mobile services.
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150 Psychologie
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Mobile services, user acceptance, human-computer interaction, technological acceptance model, log data analysis, service design, living lab.
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KLEIN, Bernhard, Ivan PRETEL, Ulf-Dietrich REIPS, Ana B. LAGO, Diego LOPEZ-DE-IPIÑA, 2013. The behaviour assessment model for the analysis and evaluation of pervasive services. In: ROCHA, Álvaro, ed., Ana Maria CORREIA, ed., Tom WILSON, ed., Karl A. STROETMANN, ed.. Advances in Information Systems and Technologies. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013, pp. 1129-1140. Advances in Intelligent Systems and Computing. 206. ISBN 978-3-642-36980-3. Available under: doi: 10.1007/978-3-642-36981-0_107BibTex
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year={2013},
doi={10.1007/978-3-642-36981-0_107},
title={The behaviour assessment model for the analysis and evaluation of pervasive services},
number={206},
isbn={978-3-642-36980-3},
publisher={Springer Berlin Heidelberg},
address={Berlin, Heidelberg},
series={Advances in Intelligent Systems and Computing},
booktitle={Advances in Information Systems and Technologies},
pages={1129--1140},
editor={Rocha, Álvaro and Correia, Ana Maria and Wilson, Tom and Stroetmann, Karl A.},
author={Klein, Bernhard and Pretel, Ivan and Reips, Ulf-Dietrich and Lago, Ana B. and Lopez-de-Ipiña, Diego}
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