Publikation:

Co-Production of Digital Public Services in Austrian Public Administrations

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Edelmann_2-my19w1be1whk1.pdf
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Datum

2021

Autor:innen

Edelmann, Noella
Mergel, Ines

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European Union (EU): 770356

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Open Access-Veröffentlichung
Open Access Gold
Core Facility der Universität Konstanz

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Titel in einer weiteren Sprache

Publikationstyp
Zeitschriftenartikel
Publikationsstatus
Published

Erschienen in

Administrative Sciences. MDPI. 2021, 11(1), 22. eISSN 2076-3387. Available under: doi: 10.3390/admsci11010022

Zusammenfassung

In the digital transformation of public administrations, objectives are no longer simply the implementation of new technology, but the involvement of all stakeholders into the process of digitalization. The Digital Roadmap of the Austrian government emphasizes the need of co-production of public services as a key element to public service delivery and, subsequently, innovation of the public sector. To understand how co-production in digital service delivery is implemented in Austria, we conducted interviews with 41 experts from public administrations in order to understand who is involved in such processes, how they are involved, and what outcomes are to be achieved.

Zusammenfassung in einer weiteren Sprache

Fachgebiet (DDC)
320 Politik

Schlagwörter

co-production; citizen participation; public administration; public value outcomes; digital transformation

Konferenz

Rezension
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Forschungsvorhaben

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ISO 690EDELMANN, Noella, Ines MERGEL, 2021. Co-Production of Digital Public Services in Austrian Public Administrations. In: Administrative Sciences. MDPI. 2021, 11(1), 22. eISSN 2076-3387. Available under: doi: 10.3390/admsci11010022
BibTex
@article{Edelmann2021-03CoPro-53062,
  year={2021},
  doi={10.3390/admsci11010022},
  title={Co-Production of Digital Public Services in Austrian Public Administrations},
  number={1},
  volume={11},
  journal={Administrative Sciences},
  author={Edelmann, Noella and Mergel, Ines},
  note={Article Number: 22}
}
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