Retroactive Transfer Phenomena in Alternating User Interfaces

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2020
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Raissi, Reyhaneh
Berry, Jacquelyn H.
Gray, Wayne D.
Bailly, Gilles
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CHI '20 : Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems. New York, NY: ACM, 2020, 411. ISBN 978-1-4503-6708-0. Available under: doi: 10.1145/3313831.3376538
Zusammenfassung

We investigated retroactive transfer when users alternate between different interfaces. Retroactive transfer is the influence of a newly learned interface on users' performance with a previously learned interface. In an interview study, participants described their experiences when alternating between different interfaces, e.g. different operating systems, devices or techniques. Negative retroactive transfer related to text entry was the most frequently reported incident. We then reported a laboratory experiment that investigated the impact of similarity between two abstract keyboard layouts, and the number of alternations between them, on retroactive interference. Results indicated that even small changes in the interference interface produced a significant performance drop for the entire previously learned interface. The amplitude of this performance drop decreases with the number of alternations. We suggest that retroactive transfer should receive more attention in HCI, as the ubiquitous nature of interactions across applications and systems requires users to increasingly alternate between similar interfaces.

Zusammenfassung in einer weiteren Sprache
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004 Informatik
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skill transfer; retroactive interference; keyboard layout
Konferenz
CHI '20: 2020 CHI Conference on Human Factors in Computing Systems, 25. Apr. 2020 - 30. Apr. 2020, Honolulu, HI, USA
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ISO 690RAISSI, Reyhaneh, Evanthia DIMARA, Jacquelyn H. BERRY, Wayne D. GRAY, Gilles BAILLY, 2020. Retroactive Transfer Phenomena in Alternating User Interfaces. CHI '20: 2020 CHI Conference on Human Factors in Computing Systems. Honolulu, HI, USA, 25. Apr. 2020 - 30. Apr. 2020. In: CHI '20 : Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems. New York, NY: ACM, 2020, 411. ISBN 978-1-4503-6708-0. Available under: doi: 10.1145/3313831.3376538
BibTex
@inproceedings{Raissi2020Retro-55689,
  year={2020},
  doi={10.1145/3313831.3376538},
  title={Retroactive Transfer Phenomena in Alternating User Interfaces},
  isbn={978-1-4503-6708-0},
  publisher={ACM},
  address={New York, NY},
  booktitle={CHI '20 : Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems},
  author={Raissi, Reyhaneh and Dimara, Evanthia and Berry, Jacquelyn H. and Gray, Wayne D. and Bailly, Gilles},
  note={Article Number: 411}
}
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