Is output performance all about the resources? : A fuzzy-set qualitative comparative analysis of street-level bureaucrats in Switzerland
Is output performance all about the resources? : A fuzzy-set qualitative comparative analysis of street-level bureaucrats in Switzerland
No Thumbnail Available
Files
There are no files associated with this item.
Date
2015
Authors
Editors
Journal ISSN
Electronic ISSN
ISBN
Bibliographical data
Publisher
Series
DOI (citable link)
International patent number
Link to the license
EU project number
Project
Open Access publication
Collections
Title in another language
Publication type
Journal article
Publication status
Published
Published in
Public Administration ; 93 (2015), 1. - pp. 177-194. - Wiley-Blackwell. - ISSN 0033-3298. - eISSN 1467-9299
Abstract
This article refines Lipsky's assertion that lacking resources negatively affects output performance. It uses fuzzy‐set Qualitative Comparative Analysis to analyse the nuanced interplay of contextual and individual determinants of the output performance of veterinary inspectors as street‐level bureaucrats in Switzerland. Moving ‘beyond Lipsky’, the study builds on recent theoretical contributions and a systematic comparison across organizational contexts. Against a widespread assumption, output performance is not all about resources. The impact of perceived available resources hinges on caseloads, which prove to be more decisive. These contextual factors interact with individual attitudes emerging from diverse public accountabilities. The results contextualize the often‐emphasized importance of worker–client interaction. In a setting where clients cannot escape the interaction, street‐level bureaucrats are not primarily held accountable by them. Studies of output performance should thus consider gaps between what is being demanded of and offered to street‐level bureaucrats, and the latter's multiple embeddedness.
Summary in another language
Subject (DDC)
320 Politics
Keywords
Conference
Review
undefined / . - undefined, undefined. - (undefined; undefined)
Cite This
ISO 690
THOMANN, Eva, 2015. Is output performance all about the resources? : A fuzzy-set qualitative comparative analysis of street-level bureaucrats in Switzerland. In: Public Administration. Wiley-Blackwell. 93(1), pp. 177-194. ISSN 0033-3298. eISSN 1467-9299. Available under: doi: 10.1111/padm.12130BibTex
@article{Thomann2015outpu-52256, year={2015}, doi={10.1111/padm.12130}, title={Is output performance all about the resources? : A fuzzy-set qualitative comparative analysis of street-level bureaucrats in Switzerland}, number={1}, volume={93}, issn={0033-3298}, journal={Public Administration}, pages={177--194}, author={Thomann, Eva} }
RDF
<rdf:RDF xmlns:dcterms="http://purl.org/dc/terms/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:bibo="http://purl.org/ontology/bibo/" xmlns:dspace="http://digital-repositories.org/ontologies/dspace/0.1.0#" xmlns:foaf="http://xmlns.com/foaf/0.1/" xmlns:void="http://rdfs.org/ns/void#" xmlns:xsd="http://www.w3.org/2001/XMLSchema#" > <rdf:Description rdf:about="https://kops.uni-konstanz.de/server/rdf/resource/123456789/52256"> <bibo:uri rdf:resource="https://kops.uni-konstanz.de/handle/123456789/52256"/> <dcterms:isPartOf rdf:resource="https://kops.uni-konstanz.de/server/rdf/resource/123456789/42"/> <foaf:homepage rdf:resource="http://localhost:8080/"/> <dcterms:available rdf:datatype="http://www.w3.org/2001/XMLSchema#dateTime">2021-01-04T10:02:39Z</dcterms:available> <dcterms:issued>2015</dcterms:issued> <void:sparqlEndpoint rdf:resource="http://localhost/fuseki/dspace/sparql"/> <dspace:isPartOfCollection rdf:resource="https://kops.uni-konstanz.de/server/rdf/resource/123456789/42"/> <dc:date rdf:datatype="http://www.w3.org/2001/XMLSchema#dateTime">2021-01-04T10:02:39Z</dc:date> <dc:language>eng</dc:language> <dcterms:rights rdf:resource="https://rightsstatements.org/page/InC/1.0/"/> <dc:contributor>Thomann, Eva</dc:contributor> <dcterms:title>Is output performance all about the resources? : A fuzzy-set qualitative comparative analysis of street-level bureaucrats in Switzerland</dcterms:title> <dc:creator>Thomann, Eva</dc:creator> <dc:rights>terms-of-use</dc:rights> <dcterms:abstract xml:lang="eng">This article refines Lipsky's assertion that lacking resources negatively affects output performance. It uses fuzzy‐set Qualitative Comparative Analysis to analyse the nuanced interplay of contextual and individual determinants of the output performance of veterinary inspectors as street‐level bureaucrats in Switzerland. Moving ‘beyond Lipsky’, the study builds on recent theoretical contributions and a systematic comparison across organizational contexts. Against a widespread assumption, output performance is not all about resources. The impact of perceived available resources hinges on caseloads, which prove to be more decisive. These contextual factors interact with individual attitudes emerging from diverse public accountabilities. The results contextualize the often‐emphasized importance of worker–client interaction. In a setting where clients cannot escape the interaction, street‐level bureaucrats are not primarily held accountable by them. Studies of output performance should thus consider gaps between what is being demanded of and offered to street‐level bureaucrats, and the latter's multiple embeddedness.</dcterms:abstract> </rdf:Description> </rdf:RDF>
Internal note
xmlui.Submission.submit.DescribeStep.inputForms.label.kops_note_fromSubmitter
Examination date of dissertation
Method of financing
Comment on publication
Alliance license
Corresponding Authors der Uni Konstanz vorhanden
International Co-Authors
Bibliography of Konstanz
No
Refereed
Unknown